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| Ultra Communications | | |
Easy Integration
Ultra?s Complete Call Centre Solution can be working in days from your initial contact with us.
No complicated infrastructure is required ? this makes Ultra the ideal solution for all size contact centres and any campaign that needs to launch now.
Very Low Risk
Ultra offer complete scalability and flexibility to meet your company?s changing requirements.
Ultra?s pay-as-you-talk pricing models reduce your company?s working capital requirements and therefore your financial risk.
Network Solution
The Ultra technology and solution is accessed via the network from Ultra?s multiple located sites around the UK. Ultra are responsible for maintaining and monitoring your complete solution and allows you more focus on your business. Our help desk team of dialler experts provide comprehensive support and proactive campaign advice for your call centre and work closely with campaign managers to maximise productivity.
Low Cost
No CapEx outlay is required that is normally associated with traditional call centre set-ups. Ultra charge usage based on actual agent talk time, not connect time and on a per second basis. This means you literally pay only for the time your agents are productive. What is more expansion and growth is encouraged with reduced operational costs.
Complete Disaster Recovery
The high cost of downtime for a call centre from fire, utility outages, hardware or software, etc., means contingency plans for disaster recovery of data and continuity of business is needed. Ultra?s solution has full business continuance, resilience and disaster recovery built in ? giving total peace of mind.
DMA Compliant
Ultra design their solutions to be Ofcom and DMA compliant. You can rest assured that Ultra comply with, and exceed the leading industry standards laid down for contact centre compliance. Proven Track Record & Extensive Customer Base
Ultra has an impressive track record and customer base. Catering from smaller contact centres through to large, nationally recognized names, Ultra offer you the best solution tailored to your requirements ? for a fraction of the cost of traditional call centre set-ups. Scalable & Flexible
Ultra?s Complete Call Centre Solution is scalable to meet the demands of different campaigns and customers, and flexible to alter to the increase or decrease in number of agents. You can decide your own SLAs if required, which will allow you to change call centre or campaign strategy to maintain effectiveness. With Ultra, you pay-as-you-use ? that means you always have the most cost efficient call centre solution available to you. |  |
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